FAQ | Frequently Asked Questions

Yes, when you shop at Samfils, you usually receive the same product shown in the picture. However, small differences may occur due to lighting or photo angles. To make sure you get what you expect, check the product description or contact Samfils customer support for more details and specifications.

You can cancel your order at Samfils before it ships. Please contact our Samfils customer service team as soon as possible for help. If you have already received a confirmation email or tracking number, your order may already be processed. In that case, you can start a return and place a new order. At Samfils, we value your satisfaction and will gladly assist you every step of the way.

Viewing your Samfils order receipt is easy.
If you have an account, log in to your dashboard to see your receipts anytime.
If you don’t have an account, your receipt will be sent to the email or phone number you provided when you placed your order.
If you can’t find your receipt, contact Samfils support, and we’ll be happy to resend it. We aim to make your shopping experience smooth and convenient.

To return an item to Samfils, first check our return policy to confirm that your product is eligible. Once confirmed, you can:
Contact our Samfils customer service or log in to your account to start a return.
Pack the item in its original packaging with all accessories.
Attach the return label provided by Samfils. If you don’t have one, please contact us.
Drop off the package at the assigned shipping carrier and get a tracking number.
After Samfils receives your return, we’ll inspect it and notify you by email or phone about your refund or exchange status.

At Samfils, we work hard to restock popular products. However, some items may take longer due to supplier issues, seasonal changes, or discontinuation. We recommend checking back often or signing up for restock alerts on our website. If a product can’t be restocked, Samfils may offer similar alternatives. Our support team can also help you find comparable options quickly.

We process and ship orders quickly to ensure you receive your products on time. Most orders ship within 1–3 business days after confirmation. Delivery times depend on your location and the shipping option you choose at checkout. You’ll receive a tracking number once your order ships, so you can easily follow your package. If you experience any delay, contact our customer service for prompt assistance.

We accept several secure payment options to make your checkout easy and flexible. You can pay using major credit cards, PayPal, and other trusted online payment gateways. All transactions on are protected with advanced encryption to keep your information safe. If you face any issues during payment, our support team is ready to help.

At Samfils, we want you to shop with confidence. Most items can be returned within 30 days if they are unused and still in their original packaging. You may return an item even with an open box, as long as the product is in good condition.
However, some products are non-returnable for sanitary or health reasons, such as skincare, cosmetics, or personal-use items. Please review our full return policy on the website for specific details.
Customers are responsible for the return shipping fees unless the return is due to a mistake on our part. Once we receive and inspect your returned package, we will process your refund within 1–10 business days. The refund will be issued to your original payment method.
If your return is approved, you’ll receive an email confirmation right away. For any questions or clarification, feel free to contact our customer support. We’re always happy to help.

Looking for personalized support with health and beauty products or fashion? Our friendly team is here to guide you toward your wellness goals and style choices. Contact us today for expert advice and a confident shopping experience.