Thank you for shopping with us. Shop with confidence at SAMFILS! Our easy 30-day Returns Policy means stress-free shopping and fast refunds, and no hidden fees! Moreover, we value your satisfaction. Please read our Returns Policy before starting a return request.
Returns Policy Overview: 30-Day Guarantee
Our Returns Policy allows returns within 30 days of the purchase date.
After 30 days, we cannot offer a refund or exchange.
Therefore, to qualify for a return, your item must be:
- Unused and unworn
- In the original packaging
- With original tags attached
Only regular-priced items are eligible for a refund. As a result, sale items are not refundable under our Returns Policy.
If the item was a gift, only the original purchaser can request a refund.
Non-Returnable Items: Returns Policy Exceptions
Certain items cannot be returned for health, safety, or legal reasons. These include:
- Perishable items (food, flowers)
- Newspapers and magazines
- Downloadable software or eBooks
- Gift cards
- Intimate or sanitary goods
- Hazardous or flammable products
- Some health and beauty products are not available due to safety reasons
We also do not accept items that:
- Show signs of use
- Are not in original condition
- Are the missing parts not caused by our error
If the return does not meet our Returns Policy, store credit may be offered at our discretion.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact info@samfilmp.com immediately.
We will review the issue and guide you through the return or replacement process.
For exchanges, return the item first. Then, place a new order after we accept the return.
European Union 14-Day Cooling-Off Period
If your order ships to the European Union, you may cancel within 14 days without a reason.
To qualify, your item must be:
- Unworn and unused
- In original packaging
- With tags and a receipt or proof of purchase
How to Start a Return
Email us at info@samfilsmp.com to initiate your return request.
Return items to:
SAMFILS Returns3050 ½ N Laramie Ave #1B
Chicago, IL 60641
United States
Use a trackable service or shipping insurance if returning an item over $50.
Under our Returns Policy, return shipping costs are the buyer’s responsibility and are non-refundable.
Refunds Processing Time
We will inspect your returned item upon receipt and notify you by email.
If approved, your refund will be processed to your original payment method within 10 business days.
Banks and card issuers may need extra time to complete the refund.
If you haven’t received your refund within 15 days, contact us at info@samfilsmp.com.
Contact Us Returns Policy Help
Still have questions about our Returns Policy?
Email info@samfilsmp.com. We’re happy to assist you.